WHOLESALE & RETAIL
TRADE
Procurement Companies, Decorators, Architects and other industry professionals
Discount structure
10-25 percent. Discounts are based on the order value and/or frequency and negotiated at the time of ordering
Payment terms
Payment is due upfront on presentation of an invoice and prior to shipping
Delivery
Delivery is excluded from Cape Town
Trade clients will be billed by our preferred courier or can arrange in-store pickup/collection of their order
MOQ
There is no minimum order quantity
Custom Manufacturing and Sourcing
Custom designs will not be featured on our website or social media posts unless permission is granted by the client.
The design will remain the property of the client
Returns
We do not accept returns on items purchased using a discount coupon, during a sale, pre-ordered or custom made products
Insurance and Damages
All orders are insured by 8 Degrees South at our own cost from our warehouse to your delivery address.
In the event that your order arrives and it has been damaged in transit please take a photo and send it to jodi@eightdegreessouth.com within 24hours.
Damages that are not inspected and reported within 24hours will not be covered by our insurance company
Our office will request that the courier collects the item and returns it to our warehouse for closer inspection.
If the item is in stock we will courier a replacement to you within 3-7 working days. Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.
Cancellation
You may cancel your order and request a full refund within 24hours of placing it.
We will refund you by EFT into your preferred bank account less our banking/transaction fee and any packing/courier costs incurred. Refunds are processed on the 28th of each month.
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