SOUTH AFRICAN TRADE

Procurement Companies, Decorators, Architects and other industry professionals purchasing from our retail collection

Discount structure

10-25 percent. Discounts are based on the order value and/or frequency and negotiated at the time of ordering

Payment terms

Payment is due upfront on presentation of an invoice and prior to shipping

Delivery

Delivery is excluded from Cape Town

Trade clients will be billed by our preferred courier or can arrange in-store pickup/collection of their order

MOQ

There is no minimum order quantity

Custom Manufacturing and Sourcing

Custom designs will not be featured on our website or social media posts unless permission is granted by the client. The design will remain the property of the client

Returns

We do not accept returns on items purchased using a discount coupon, during a sale, pre-ordered or custom made products

Pendant electrification

Trade clients do not qualify for free pendant electrification. Pendant electrification can be purchased at an additional cost

Insurance and Damages

All orders are insured by 8 Degrees South at our own cost from our warehouse to your delivery address.

If your order arrives and it has been damaged in transit please take a photo and send it to Kerry@eightdegreessouth.com within 24hours.

Damages that are not inspected and reported within 24hours will not be covered by our insurance company and will not be refundable or replaced by our company.

Our office will request that the courier collects the item and returns it to our warehouse for closer inspection.

If the item is in stock we will courier a replacement to you within 3-7 working days. Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.

Cancellation

You may cancel your order and request a full refund within 24hours of placing it.

We will refund you by EFT into your preferred bank account less our banking/transaction fee and any packing/courier costs incurred. Refunds are processed on the 28th of each month.

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