Sale item returns
We do not accept returns on items purchased using a discount coupon, during a sale, pre-ordered or custom made products
Damaged in transit returns
All orders are insured by 8 Degrees South at our own cost from our warehouse to your delivery address. In the event that your order arrives and it has been damaged in transit please take a photo and send it to firstname.lastname@example.org within 24hours.
Our office will request that the courier collects the item and returns it to our warehouse for closer inspection. If the item is in stock we will courier a replacement to you within 3-7 working days. Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.
You may cancel your order and request a full refund within 24hours of placing it. We will refund you by EFT into your preferred bank account less our banking/transaction fee and any packing/courier costs incured. Refunds are processed on the 28th of each month.