All products are handmade, one piece at a time using natural materials.
Any irregularities in our products should not be considered as flaws but confirm this process
We accept returns within 7 business days of receipt, provided the packaging has not been opened.
We require that the product is returned to us within the 7 business days unused and in its original packaging
Please email firstname.lastname@example.org to arrange the return/exchange of your purchase
Refunds will take place on the 25th of each month
The cost of returning the item to 8°South will be deducted from the clients refund along with the banking fees (if any) before the refund is processed.
Sale item returns
We do not accept returns on any sale products
Pre-order and custom made returns
If you purchase anything on pre-order/custom made please note that this cannot be returned or refunded
Returns on defective or damaged stock
If your order arrives and it has been damaged in transit please take a photo and send it to email@example.com within 24hours.
Our office will request that the courier collects the item and returns it to our warehouse for closer inspection.
If the item is in stock we will courier a replacement to you within 3-7 working days.
Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.
You may cancel your order and request a full refund within 24hours of placing it.
We will refund you by EFT into your preferred bank account less our banking/transaction fee within 7 working days.