SHIPPING POLICY

Your order will be packed and shipped from Cape Town within 3-7 working days provided it is not a "pre-order" 

We are currently only able to ship within South Africa

If your order is under 30kgs volumetric, our system will automatically calculate the delivery fee which should be between R80.00 - R300.00

We use "The Courier Guy" for parcels under 30kgs volumetric

www.thecourierguy.co.za

If you live in an out-lying area please send us an email after you have placed your order as there may be an additional fee for delivery to an out-lying area

If your order is above 30kgs volumetric you will be asked to select "in store pick up"

Our team will measure your order once packaged and request a quotation from our preferred courier "Freight Innovation" which will be sent directly to you for payment

www.freightinnovation.co.za

We do not add a mark-up to any of our courier fees

Once your order is shipped you will receive an automated email from our online store with your waybill/tracking number. You can use this number to track your parcel through our courier

RETURN POLICY

Sale item returns - We do not accept returns on any sale products.

Pre-order and custom made returns - If you purchase anything on pre-order/custom made please note that this cannot be returned or refunded.

Returns on defective or damaged stock – In the event that your order arrives and it has been damaged in transit please take a photo and send it to jodi@eightdegreessouth.com within 24hours. Our office will request that the courier collects the item and returns it to our warehouse for closer inspection. If the item is in stock we will courier a replacement to you within 3-7 working days. Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.

Cancellation - You may cancel your order and request a full refund within 24hours of placing it. We will refund you by EFT into your preferred bank account less our banking/transaction fee. Refunds are processed on the 25th of each month. 

PAYMENT METHOD

You can pay via PayFast using your Credit Card, Debit Card or by Instant EFT

If you do not wish to pay via PayFast you may select "pay offline" by EFT or cash deposit

If you select "pay offline" you will need to send us your proof of payment within 2 hours

Email your POP to Jodi@eightdegreessouth.com

Once your payment has been made our online store will automatically allocate the payment and our system will send you an email to confirm your order. Please let us know if you do not receive it.

WEBSITE TERMS AND CONDITIONS

This website is owned and operated by 8 Degrees South (Pty) Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors online shopping. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

The prices we charge for our products are listed on the website.

We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur

 

Website Terms of Use

1

Website terms and conditions of use

1.1  This document sets out the terms and conditions (“Terms”) of Eight Degrees South (Pty) Ltd, with its registered address at 55 Heron Park, Wildevoelvlei, Imhoff, Cape Town and with company registration number 2019/127234/07 (“Service Provider”) pertaining to the access and use of the information, products, services and functions provided on www.eightdegreessouth.com (“Website”).

1.2  Should any person that accesses the Website you (“you” or “user”) disagree with any of the Terms, you must refrain from accessing the Website and/or using our services.

1.3  If you are under the age of 18, you must obtain your parents’ or legal guardians’ advance authorization, permission and consent to be bound by these Terms before purchasing any products or services.

1.4  Service Provider reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be made available on the Website. Each time a user accesses the Website and/or uses the services, the user shall be deemed to have consented, by such access and/or use, to the Terms, as amended and/or replaced by Service Provider from time to time. If your are not satisfied with the amended Terms, you should refrain from using the Website.

1.5  We will however give you prior notice where we have collected personal information from you and the purpose for which we collected that information, is affected by the intended amendment.

1.6  If there is anything in these Terms that you do not understand then please contact us as soon as possible – see clause 11 below for contact details. Please note that calls may be monitored for training, security and quality assurance purposes.

2

Content of the website

2.1  Service Provider reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Website and any information or content on the Website.

2.2  Service Provider reserves the right to change and amend the products, prices and rates quoted on this Website from time to time without notice.

2.3  Service Provider may use the services of third parties to provide information on the Website. Service Provider has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided “as is” and that Service Provider and its online partners shall not be liable for any losses or damages that may arise from the user’s reliance on it, howsoever these may arise.

2.4  Service Provider makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website, including without limitation:

2.4.1  Service Provider does not warrant that the Website or information or downloads shall be error-free or that they shall meet any particular criteria of performance or quality. Service Provider expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fit-ness for a particular purpose, non-infringement, compatibility, security and accuracy;

2.4.2  whilst Service Provider has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user’s system; and

2.4.3  Service Provider disclaims any responsibility for the verification of any claims. Information published on this Website may be done so in the format in which Service Provider receives it and statements from external parties are accepted as fact.

3.

Terms of Sale

3.1 Handmade disclaimer - All products are handmade, one piece at a time using natural materials. Any irregularities in our products should not be considered as flaws but confirm this process

3.2 Cooling-off period— You are is entitled to cancel without reason and without penalty any transaction for the supply of goods within seven business days after the date of the receipt of the goods provided the packaging has not been opened. The only charge that may be levied on you is the direct cost of returning the goods, banking fees and packaging. You are entitled to a full refund which refund will be made within 30 days of the date of cancellation. Please email jodi@eightdegreessouth.com to arrange the return/exchange of your purchase.

3.3 Sale item returns -We do not accept returns on any sale products.

3.4 Pre-order and custom made returns -If you purchase anything on pre-order/custom made please note that this cannot be returned or refunded.

3.5 Returns on defective or damaged stock – In the event that your order arrives and it has been damaged in transit please take a photo and send it to jodi@eightdegreessouth.com within 24hours. Our office will request that the courier collects the item and returns it to our warehouse for closer inspection. If the item is in stock we will courier a replacement to you within 3-7 working days. Should the item be out of stock we will gladly give you a store credit for another product or refund you for the purchase in full.

3.6 Cancellation - You may cancel your order and request a full refund within 24hours of placing it. We will refund you by EFT into your preferred bank account less our banking/transaction fee within 7 working days.

3.7 Dispatch – all orders will be dispatched to users within in the Republic of South Africa in accordance with the cost as quoted by the appointed courier company to effect the delivery to the user.Any orders to be dispatched outside of South Africa, will be charged in accordance with the cost as quoted by the appointed courier company to effect the delivery to the user.

4

Usage restrictions

The user hereby agrees that it shall not itself, nor through a third party:

4.1  copy (other than for backup, archival or disaster recovery purposes), reproduce, translate, adapt, vary, modify, lease, licence, sub-licence, encumber or in any other way deal with any part of the Website for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;

4.2  decompile, disassemble or reverse engineer any portion of the Website;

4.3  write and/or develop any derivative of the Website or any other software program based on the Website;

4.4  modify or enhance the Website. In the event of a user effecting any modifications or enhancements to the Website in breach of this clause, such modifications and enhancements shall be the property of Service Provider;

4.5  remove any identification, trademark, copyright or other notices from the Website;

4.6  post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind; and/or

4.7  notwithstanding anything contained to the contrary in these Terms, use the Website for any purpose other than its intended purposes.

5

Security

5.1  In order to ensure the security and reliable operation of the services to all Service Provider’s users, Service Provider hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back-office applications.

5.2  You may not utilise the Website in any manner which may compromise the security of Service Provider’s networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should Service Provider suffer any damage or loss, civil damages shall be claimed by Service Provider against the user.

5.3  Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by Service Provider and its affiliates, agents and/or partners.

6

Intellectual property rights

6.1  For the purpose of this clause, the following words shall have the following meanings ascribed to them:

6.1.1  “Intellectual property rights” means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by Service Provider, now or in the future, including without limitation, Service Provider’s rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.

6.2  All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website (“proprietary material”), are the property of, or are licensed to, Service Provider and as such are protected from infringement by local and international legislation and treaties.

6.3 All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Website is granted to you.

6.4  Except with Service Provider’s express written permission, no proprietary material from this Website may be copied or retransmitted.

6.5  Irrespective of the existence of copyright, the user acknowledges that Service Provider is the proprietor of all material on the Website (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.

6.6 Service Provider authorises you only to view, copy, temporarily download to a local drive and to print the content of this Website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non-commercial purposes.

7

Risk, limitation of liability and indemnity

7.1  The user’s use of this website and the information contained on the website is entirely at the user’s own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.

7.2  The transmission of information via the internet, including without limitation e-mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall service provider be liable for any loss, harm, or damage suffered by the user as a result thereof. Service provider reserves the right to request independent verification of any information transmitted via e-mail and the user consents to such verification should service provider deem it necessary.

7.3  To the extent permissible by law:

7.3.1  Neither service provider, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the website or any functionality thereof, or the information contained on the website, or of any linked website, even if service provider knows or should reasonably have known or is expressly advised thereof.

7.3.2  The liability of service provider for faulty execution of the website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the website shall be limited to service provider rectifying the malfunction, within a reasonable time and free of charge, provided that service provider is notified immediately of the damage or faulty execution of the website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the website without the prior written approval of service provider. However in no event shall service provider be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.

7.3.3  You hereby unconditionally and irrevocably indemnify service provider and agree to hold service provider free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by service provider or instituted against service provider as a direct or indirect result of:

7.3.3.1  your use of the website;

7.3.3.2  software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of service provider;

7.3.3.3  your failure to comply with any of the terms or any other requirements which service provider may impose from time to time;

7.3.3.4  the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or

7.3.3.5  any unavailability of, or interruption in, the service which is beyond the control of service provider.

7.4  Service provider makes no warranty or representation as to the availability, accuracy or completeness of the content of the website. You expressly waive and renounce all your rights of whatever nature that you may have against service provider for any LOSS suffered by you, as a result of information supplied by service provider being incorrect, incomplete or inaccurate.

8

Service provider privacy and cookie policy

8.1  This clause 8 provides details about our Privacy and Cookie Policy, which Policy forms part of these Terms. Service Provider takes your privacy seriously and is committed to protecting your personal information. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.

8.2  Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we don’t mean general, statistical, aggregated or anonymised information.

8.3  Your use of our services signifies your consent to us collecting and using your personal information as specified below.

8.4  How we use your information – We will only collect personal information consistent with the purpose for which it is required. The specific purpose for which the information is collected will be apparent from the context in which the information is requested. The nature of the personal information which will be collected relates to contact details (such as name, address, telephone number and e-mail address). We do not store sensitive data such as your payment method/banking details or credit card information. In providing the personal information to Service Provider the user acknowledges that the information has been collected directly from them and that the user has consented to its processing by the Service Provider.

8.5 Where the user is providing another person’s personal information to the Service Provider, the user acknowledges that it has obtained such person’s consent to processing of their personal information for purposes of the Service Provider providing the relevant electronic communications services (“Services”).

8.6 Provision of personal information to the Service Provider is voluntary, and in the event that the requested information is not provided, the Service Provider may not be able to provide Services. The personal information shall only be used for the purpose for which it was collected, unless the user has agreed to an alternative purpose in writing or as allowed by any applicable law.

8.7. The Service Provider will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed.

8.8 The Service Provider will take such steps as may be required to ensure that it complies with any law in respect of transfer, storage, security and use of the personal information.

8.9 How long do we keep your information for? The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.

8.10  When and where do we use cookies? - We allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require.)

8.11  How can you refuse or opt out of cookies? Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.)

9

Confidentiality

9.1  Any information or material sent to Service Provider will be deemed not to be confidential, unless otherwise agreed in writing by the user and Service Provider.

10

Breach or cancellation by service provider

10.1  Service Provider is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Website and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to Service Provider’s right to claim damages, should any user:

10.1.1  breach any of these Terms;

10.1.2  in the sole discretion of Service Provider, use the Website in an unauthorised manner; or

10.1.3  infringe any statute, regulation, ordinance or law.

10.2  Breach of these Terms entitles Service Provider to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to Service Provider on an attorney and own client scale.

11

Compliance with section 43(1) of ECT Act

In compliance with section 43(1) of the ECT Act, the following is noted:

11.1  Full name: Eight Degrees South Pty Ltd

11.2  Registration number: 2019/127234/07

11.3  Physical address: 55 Heron Park, Vildevoelvlei Road, Imhoff-Kommetjie

11.4  Fax number: NA

11.5  Telephone number: 0217830504

11.6  Website address: www.eightdegreessouth.com

11.7  E-mail address: jodi@eightdegreessouth.com

11.8  Names of office bearers: Jodi Lee Lawrence

12

Compliance with laws

You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use of and access to this Website.

13

Notices

Except as explicitly stated otherwise, any notices shall be given by email to jodie@eightdegreessouth.co.za, in the event of the Service Provider or to the e-mail address you have provided to Service Provider (in your case), or such other address that has been specified. Notice shall be deemed given 48 (forty eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, Service Provider may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to Service Provider. In such case, notice shall be deemed given 7 (seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.

14

General clauses

14.1  These Terms shall be governed in all respects by the laws of the Republic of South Africa as such laws are applied to agreements entered into and to be performed within South Africa.

14.2  This Website is controlled, operated and administered by Service Provider from its offices within the Republic of South Africa. Service Provider makes no representation that the content of the Website is appropriate or available for use outside of South Africa. Access to the Website from territories or countries where the content of the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If the user accesses this Website from locations outside of South Africa, that user is responsible for compliance with all local laws.

14.3  Service Provider does not guarantee continuous, uninterrupted or secure access to our services, as operation of our Website may be interfered with as a result of a number of factors which are outside of our control.

14.4  If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these Terms and the remaining provisions shall be enforced to the full extent of the law.

14.5  Service Provider’s failure to act with respect to a breach by you or others does not constitute a waiver of our right to act with respect to subsequent or similar breaches.

14.6  You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of Service Provider.

14.7  No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.

14.8  The head notes to the paragraphs to these Terms are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.

14.9  Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.

14.10  These Terms set forth the entire understanding and agreement between Service Provider and you with respect to the subject matter hereof.

CONTACT US

OPENING HOURS

(by appointment)

54 & 55 Heron Park    

Wildevoelvlei Road, Imhoff

Cape Town, 7975

Mon - Fri: 9am - 5pm
​​Saturday: 9am - 1pm

Afterhours - by appointment

SUBSCRIBE

  • Instagram

HELP

© 2020 Eight Degrees South Pty Ltd

Call Us Now! 076 766 9842