Ordering furniture online can be overwhelming. We’ve been there, done that, and it’s why we stick with you every step of the way – from ordering to delivery. 

 

You can order from us in 3 ways:
1.) Online (eightdegreessouth.com/online-store)
2.) In-store (5 Regent Park, Bell Crescent, Westlake Business Park, Cape Town)
3.) Telephonically or by email (083 437 9722, lola@eightdegreessouth.com)

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See below the steps your product goes through before it’s with you.

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Returns, refunds and exchanges

You may cancel your order and request a refund within seven days of placing the order.

The only cost which may be deducted from your refund is the direct cost of returning the goods to our warehouse, banking fees and packaging. We will not consider refunds or store credits after the seven-day return period.

 

We do not accept exchanges, returns or refunds for goods purchased during a sale or for pre-orders, custom orders, containers on the water and containers in production. Products that are arriving in future-dated containers will be considered a pre-order.

 

Cooling off period (CPA)

You may cancel your order within 24 hours of placing it and ask for a refund. We will only deduct banking charges. 

 

Packaging & Boxes

We support a local initiative that supplies us with barely used second-hand boxes. Your order will be bubble-wrapped and placed into a recycled cardboard box. 

 

Handmade disclaimer

All products are handmade using natural materials, one piece at a time. You may find irregularities, colour variances and imperfections in our products. Splits and cracks may occur when wood shrinks as it dries and should not be considered a flaw in our product. No two pieces will ever be exactly alike due to the handmade nature of our products. We do not accept returns for the reasons mentioned above. Rattan furniture will deteriorate very quickly when exposed to the elements. We recommend treating all furniture with Teak oil or Woodoc to maintain strength and prevent splits and cracks. Eight Degrees South cannot take responsibility for furniture you do not maintain. Rattan will lighten in colour if left in the Sun. This is normal and not a defect. Tiles are hand cut and vary in size and thickness. An experienced tiler must install Sukabumi pool tiles.  

 

Courier Related Damages

All delivery quotations include insurance from our warehouse to your delivery address. If your order arrives damaged, please reject the delivery and allow the courier to return the parcel to their warehouse. Please take a photo of the damaged item and send it to our logistics manager within 24 hours. We will courier a replacement within seven days if the item is in stock. Should the item be out of stock, we will gladly give you a store credit for another product or refund you in full. Unfortunately, we do not insure parcels collected by your courier or by you in person. We inspect the parcel before it leaves our warehouse and encourage you and your courier to do the same. Please note that we will not accept returns for damages in transit by your courier. ​Our return policy will not cover goods exported outside of South Africa. Our insurance company will not insure mirrors. These products will be shipped at your own risk. 

 

Collection & Delivery 

If your order is in stock, it will be ready for delivery or in-store collection within three (3) working days. You can collect your order from our Westlake store free of charge. Our logistics manager will be sure to email you to let you know a suitable collection time. If you want a delivery quote, please select "request delivery quote" during checkout. You will receive a quotation by email, which you can approve or decline if you like. You'll need to pay the courier directly into the courier's bank account. You will be charged a handling fee of 20% if you pay the delivery fee into the 8°South bank account. If you delay payment or request a later delivery date, this will not entitle you to waive our seven-day return policy. Your order will be ready to ship within three days of receiving your payment. If you need your order sooner, please let us know. ​

 

​Payment Methods

We do not accept cash on our premises. We accept Credit cards, Debit Cards or Instant EFT for online orders through Payfast. You may pay in-store with a debit or credit card. Please select "pay offline" and complete the transaction by EFT or cash deposit into our nominated bank account for offline payments. Payment is due immediately for orders placed online. We will delete unpaid orders at the end of each day and put the stock back into our online/retail store. Please allow two working days for our account department to allocate your payment before arranging collection or delivery.