All products are handmade, one piece at a time using natural materials. Any irregularities, colour variances or imperfections in our product should not be considered as flaws but confirm this process. Splits and cracks can occur when wood shrinks as it dries and should not be considered a flaw in our product. No two pieces will ever be exactly alike due to the hand made nature of our products. Returns will not be accepted for the above-mentioned reasons.