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Website Terms & Conditions

Eight Degrees South (Pty) Ltd - Terms and Conditions

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1. General Terms

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1.1 Ownership: This website, www.eightdegreessouth.com, is owned and operated by 8 Degrees South (Pty) Ltd, a company registered in South Africa with a registered address at 55 Heron Park, Wildevoelvlei, Imhoff, Cape Town.

1.2 Acceptance of Terms: By accessing or using our website and services, including online shopping, you acknowledge that you have read, understood, and agree to be bound by these terms.

1.3 Amendments: We reserve the right to amend these Terms. Amendments will be effective upon posting on our website. Continued use after such posting constitutes acceptance of the revised terms.

1.4 Age Restriction: If you are under 18, you must have parental or guardian consent to agree to these Terms and make purchases.

1.5 Contact Information: For any queries or if you do not understand any part of these Terms, contact us at jodi@eightdegreessouth.co.za.

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2. Website Use and Content

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2.1 Changes and Availability: We reserve the right to modify, discontinue, or change any aspect of the Website, including prices and product offerings, without notice.

2.2 Accuracy of Information: We strive for accuracy but do not warrant the completeness, reliability, or accuracy of website information, including third-party information.

2.3 Usage Restrictions: You agree not to misuse the website content, engage in unauthorized access, or upload harmful or illegal content.

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3. Terms of Sale

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3.1 Handmade Products: Our products are unique and handmade, with natural variations and imperfections. We do not accept returns based on these characteristics.

3.2 Cancellation and Refund Request: You can cancel your order and request a refund within seven days of placing it. We understand that circumstances can change, and we're here to accommodate your needs. Refund Deductions: When processing a refund, please be aware of the following deductions from your refund amount:​

The direct cost of returning the goods to our warehouse.
Banking fees associated with the transaction.
Packaging expenses.

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Refund Eligibility Period: It’s important to note that we can only consider refunds or store credits within the seven-day period following your order. Unfortunately, requests made after this period cannot be accommodated.

Non-Refundable Fees: Shipping and handling fees are non-refundable.

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3.3 Risk and Benefit: All risk and benefit pass to you upon delivery.

3.4 Courier and Delivery Terms:

  • Insurance: Not included in product prices. A quote will be provided after order placement.

  • Handling Damaged Parcels: We'll replace damaged items or offer a refund/store credit after the insurance claim is processed.

  • Delivery Fee: Payable directly to the courier. You confirm the accuracy of delivery details upon accepting the courier quote.

  • Exclusions: Our insurance does not cover parcels collected by your chosen courier or in-person collections.

3.5 Sale and Pre-order Items: No returns, refunds, or exchanges for sale items and pre-ordered products.

3.6 Cancellation: Cancel within 24 hours of order placement for a refund minus banking fees.

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4. Security and Privacy

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4.1 Security Measures: We take necessary actions to ensure network security. Misuse of the website may result in legal action.

4.2 Privacy Policy: Your privacy is important. We collect and use personal information as outlined in our Privacy and Cookie Policy.

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5. Intellectual Property

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5.1 Ownership: All content on the website, including trademarks, logos, and text, is our property or used under license and is protected by intellectual property laws.

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6. Limitations and Liability

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6.1 Website Use: Use of our website is at your own risk. We are not liable for any loss resulting from information transmission or website use.

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6.2 Indemnification: You agree to indemnify us against any claims arising from your misuse of the website or violation of these Terms.

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7. Compliance and Jurisdiction

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7.1 Legal Compliance: You must comply with all applicable laws in connection with your use of the website.

7.2 Governing Law: These Terms are governed by South African law.

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8. General Provisions

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8.1 Entire Agreement: These Terms constitute the entire agreement between you and us.

8.2 Severability: If any part of these Terms is held invalid or unenforceable, the remainder will continue in effect.

8.3 Waiver: Failure to enforce any part of these Terms is not a waiver of our rights.

8.4 Amendment: We may amend these Terms at any time by posting the revised version on our website.

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9. Contact and Notices

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9.1 Contact Details:

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9.2 Notices: Notices should be sent to the above contact details and are deemed given 48 hours after email or 7 days after mailing.

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