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Terms & Conditions

A legal disclaimer

This website is owned and operated by 8 Degrees South (Pty) Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors online shopping. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Our policy does not cover goods exported outside of South Africa. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur

Terms & Conditions - the basics 

1
Website terms and conditions of use


1.1  This document sets out the terms and conditions (“Terms”) of 8 Degrees South (Pty) Ltd, with its
registered address at 55 Heron Park, Wildevoelvlei, Imhoff, Cape Town and with company
registration number ] (“Service Provider”) pertaining to the access and use of the
information, products, services and functions provided on www.eightdegreessouth.com (“Website”).


1.2  Should any person that accesses the Website you (“you” or “user”) disagree with any of the
Terms, you must refrain from accessing the Website and/or using our services.


1.3  If you are under the age of 18, you must obtain your parents’ or legal guardians’ advance
authorization, permission and consent to be bound by these Terms before purchasing any products
or services.


1.4  Service Provider reserves the right, in its sole discretion, to amend and/or replace any of, or the
whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be
made available on the Website. Each time a user accesses the Website and/or uses the services, the
user shall be deemed to have consented, by such access and/or use, to the Terms, as amended
and/or replaced by Service Provider from time to time. If your are not satisfied with the amended
Terms, you should refrain from using the Website.


1.5  We will however give you prior notice where we have collected personal information from you
and the purpose for which we collected that information, is affected by the intended amendment.
1.6  If there is anything in these Terms that you do not understand then please contact us as soon as
possible – see clause 11 below for contact details. Please note that calls may be monitored for
training, security and quality assurance purposes.


2
Content of the website


2.1  Service Provider reserves the right to make improvements, to change or to discontinue, without
notice, any aspect or feature of the Website and any information or content on the Website.


2.2  Service Provider reserves the right to change and amend the products, prices and rates quoted
on this Website from time to time without notice.


2.3  Service Provider may use the services of third parties to provide information on the Website.
Service Provider has no control over this information and makes no representations or warranties of
any nature as to its accuracy, appropriateness or correctness. The user agrees that such information

is provided “as is” and that Service Provider and its online partners shall not be liable for any losses
or damages that may arise from the user’s reliance on it, howsoever these may arise.


2.4  Service Provider makes no representations or warranties, whether express or implied, as to the
accuracy, completeness or reliability of any information, data and/or content on the Website,
including without limitation:


2.4.1  Service Provider does not warrant that the Website or information or downloads shall be
error-free or that they shall meet any particular criteria of performance or quality. Service Provider
expressly disclaims all implied warranties, including without limitation, warranties of
merchantability, fit-ness for a particular purpose, non-infringement, compatibility, security and
accuracy;
2.4.2  whilst Service Provider has taken reasonable measures to ensure the integrity of the Website
and its contents, no warranty, whether express or implied, is given that any files, downloads or
applications available via this Website are free of viruses, or any other data or code which has the
ability to corrupt, damage or affect the operation of the user’s system; and


2.4.3  Service Provider disclaims any responsibility for the verification of any claims. Information
published on this Website may be done so in the format in which Service Provider receives it and
statements from external parties are accepted as fact.


3.
Terms of Sale


3.1 At 8 Degrees South we take pride in creating unique, handmade products using natural materials. Each item is meticulously crafted one piece at a time, resulting in the charming irregularities, colour variations, and imperfections that make each piece one-of-a-kind. Please be aware that wood products may develop splits and cracks as the wood naturally shrinks during the drying process. These imperfections should not be considered flaws but rather a testament to the authenticity of our handmade items. Due to the artisanal nature of our products, no two pieces will ever be exactly alike. As a result, we do not accept returns for the reasons mentioned above.


3.2 Cooling-off period— You are entitled to cancel without reason and without penalty any
transaction for the supply of goods within seven business days after the date of the receipt of the
goods provided the packaging has not been opened. The only charge that may be levied on you is
the direct cost of returning the goods. You are entitled to a full refund which refund will be made
within 30 days of the date of cancellation. Please email daniel@eightdegreessouth.com to arrange the
return/exchange of your purchase.


3.3 All risk and benefit of the products shall pass to you on delivery and you hereby indemnify the
Service Provider against any and all claims, actions damages, liability and expense in connection with
the product after delivery thereof.


3.4 Please be aware that the courier prices we have quoted do not include insurance, as the insurance cost is determined by the value of your order. This value is known only after you have successfully placed your order. Once we have this information, we will promptly provide you with an insurance quote that covers your order from our warehouse to your specified delivery address. In the event that you notice any damage to your order upon delivery, we kindly request that you reject the delivery and allow the courier to return the parcel to their warehouse. For proper documentation of the damage, we encourage you to take a clear photograph of the affected item and send it to our logistics manager within 24 hours. If the damaged item is currently in stock, we will expedite the couriering of a replacement within seven days. If the item is temporarily out of stock, we offer you the option of a store credit for an alternative product or a full refund. Unfortunately, we cannot extend insurance coverage to parcels collected by your chosen courier or when you choose to collect the item in person. We thoroughly inspect parcels before they leave our warehouse and encourage you and your courier to do the same. Furthermore, our insurance provider does not offer mirror coverage, so these products will be shipped at your own risk.

3.5 Sale item returns - We do not offer returns or refunds for any products that are on sale.


3.6 All sales made for pre-ordered products are final and Eight Degrees does not offer any refunds. The buyer recognises and agrees that you shall not be entitled to a refund for any purchase under any circumstances.

 

3.7 Cancellation - You may cancel your order and request a full refund within 24hours of placing it. We will refund you by EFT into your preferred bank account less our banking/transaction fee within 7 working days.


3.8 Dispatch – all orders will be dispatched to users within in the Republic of South Africa at their own cost.

 

4
Usage restrictions


The user hereby agrees that it shall not itself, nor through a third party:


4.1  copy (other than for backup, archival or disaster recovery purposes), reproduce, translate,
adapt, vary, modify, lease, licence, sub-licence, encumber or in any other way deal with any part of
the Website for any reason and in any manner, unless it is consistent with the intent and purpose of
these Terms;


4.2  decompile, disassemble or reverse engineer any portion of the Website;


4.3  write and/or develop any derivative of the Website or any other software program based on the
Website;


4.4  modify or enhance the Website. In the event of a user effecting any modifications or
enhancements to the Website in breach of this clause, such modifications and enhancements shall
be the property of Service Provider;


4.5  remove any identification, trademark, copyright or other notices from the Website;


4.6  post or transmit, by means of reviews, comments, suggestions, ideas, questions or other
information through the Website, any content which is unlawful, harmful, threatening, abusive,
harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or
otherwise objectionable content of any kind; and/or


4.7  notwithstanding anything contained to the contrary in these Terms, use the Website for any
purpose other than its intended purposes.


5
Security


5.1  In order to ensure the security and reliable operation of the services to all Service Provider’s
users, Service Provider hereby reserves the right to take whatever action it may deem necessary to
preserve the security, integrity and reliability of its network and back-office applications.


5.2  You may not utilise the Website in any manner which may compromise the security of Service
Provider’s networks or tamper with the Website in any manner whatsoever, which shall include
without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering
or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which
is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held
criminally liable. Further, should Service Provider suffer any damage or loss, civil damages shall be
claimed by Service Provider against the user.

5.3  Any user who commits any of the offences detailed in Chapter 13 of the Electronic
Communications and Transactions Act 25 of 2002 (“ECT Act”) (specifically sections 85 to 88
(inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or
damages suffered and/or incurred by Service Provider and its affiliates, agents and/or partners.


6
Intellectual property rights


6.1  For the purpose of this clause, the following words shall have the following meanings ascribed to
them:


6.1.1  “Intellectual property rights” means all and any of the rights in and to intellectual property of
any nature whatsoever owned and/or controlled directly or under licence by Service Provider, now
or in the future, including without limitation, Service Provider’s rights, title and interest in and to all
technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles,
insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any
part of the world, whether registered or not.


6.2  All copyright and other intellectual property rights in all content, trademarks, software, data,
material, including logos, databases, text, graphics, icons, hyperlinks, confidential information,
designs, agreements, and multimedia works, published on or via the Website (“proprietary
material”), are the property of, or are licensed to, Service Provider and as such are protected from
infringement by local and international legislation and treaties.


6.3 All rights not expressly granted are reserved and no right, title or interest in any proprietary
material or information contained in this Website is granted to you.


6.4  Except with Service Provider’s express written permission, no proprietary material from this
Website may be copied or retransmitted.


6.5  Irrespective of the existence of copyright, the user acknowledges that Service Provider is the
proprietor of all material on the Website (except where a third party is indicated as the proprietor),
whether it constitutes confidential information or not, and that the user has no right, title or interest
in any such material.


6.6 Service Provider authorises you only to view, copy, temporarily download to a local drive and to
print the content of this Website, or any part thereof, provided that such content is used for
personal purposes and for information purposes only, and such content is used for non-commercial
purposes.


7
Risk, limitation of liability and indemnity


7.1  The user’s use of this website and the information contained on the website is entirely at the
user’s own risk and the user assumes full responsibility and risk of loss resulting from the use
thereof.


7.2  The transmission of information via the internet, including without limitation e-mail, is
susceptible to monitoring and interception. The user bears all risk of transmitting information in this
manner. Under no circumstances shall service provider be liable for any loss, harm, or damage
suffered by the user as a result thereof. Service provider reserves the right to request independent

verification of any information transmitted via e-mail and the user consents to such verification
should service provider deem it necessary.


7.3  To the extent permissible by law:


7.3.1  Neither service provider, its affiliates, shareholders, agents, consultants or employees shall be
liable for any damages whatsoever, including without limitation any direct, indirect, special,
incidental, consequential or punitive damages, howsoever arising (whether in an action arising out
of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the
content of the website or any functionality thereof, or the information contained on the website, or
of any linked website, even if service provider knows or should reasonably have known or is
expressly advised thereof.


7.3.2  The liability of service provider for faulty execution of the website as well as all damages
suffered by the user, whether direct or indirect, as a result of the malfunctioning of the website shall
be limited to service provider rectifying the malfunction, within a reasonable time and free of
charge, provided that service provider is notified immediately of the damage or faulty execution of
the website. This liability shall fall away and be expressly excluded if the user attempts to correct or
allows third parties to correct or attempt to correct the website without the prior written approval
of service provider. However in no event shall service provider be liable to the user for loss of profits
or for special, incidental, consequential or punitive losses or damages arising out of or in connection
with the website or its use or the delivery, installation, servicing, performance or use of it in
combination with other computer software.


7.3.3  You hereby unconditionally and irrevocably indemnify service provider and agree to hold
service provider free from all loss, damages, claims and/or costs, of whatsoever nature suffered or
incurred by service provider or instituted against service provider as a direct or indirect result of:


7.3.3.1  your use of the website;


7.3.3.2  software, programs and support services supplied by, obtained by or modified by you or any
third party without the consent or knowledge of service provider;


7.3.3.3  your failure to comply with any of the terms or any other requirements which service
provider may impose from time to time;


7.3.3.4  the actions or requirements of any telecommunications authority or a supplier of
telecommunications services or software; or


7.3.3.5  any unavailability of, or interruption in, the service which is beyond the control of service
provider.


7.4  Service provider makes no warranty or representation as to the availability, accuracy or
completeness of the content of the website. You expressly waive and renounce all your rights of
whatever nature that you may have against service provider for any LOSS suffered by you, as a result
of information supplied by service provider being incorrect, incomplete or inaccurate.


8
Service provider privacy and cookie policy


8.1  This clause 8 provides details about our Privacy and Cookie Policy, which Policy forms part of
these Terms. Service Provider takes your privacy seriously and is committed to protecting your

personal information. We use the personal information that we collect from you in accordance with
this Privacy and Cookie Policy.


8.2  Personal information when used in this Policy means information that can identify you as an
individual or is capable of identifying you. By personal information we don’t mean general,
statistical, aggregated or anonymised information.


8.3  Your use of our services signifies your consent to us collecting and using your personal
information as specified below.


8.4  How we use your information – We will only collect personal information consistent with the
purpose for which it is required. The specific purpose for which the information is collected will be
apparent from the context in which the information is requested. The nature of the personal
information which will be collected relates to contact details (such as name, address, telephone
number and e-mail address). We do not store sensitive data such as your payment method/banking
details or credit card information. In providing the personal information to Service Provider the user
acknowledges that the information has been collected directly from them and that the user has
consented to its processing by the Service Provider.


8.5 Where the user is providing another person’s personal information to the Service Provider, the
user acknowledges that it has obtained such person’s consent to processing of their personal
information for purposes of the Service Provider providing the relevant electronic communications
services (“Services”).


8.6 Provision of personal information to the Service Provider is voluntary, and in the event that the
requested information is not provided, the Service Provider may not be able to provide Services. The
personal information shall only be used for the purpose for which it was collected, unless the user
has agreed to an alternative purpose in writing or as allowed by any applicable law.


8.7. The Service Provider will only process personal information in a manner that is adequate,
relevant and not excessive in the context of the purpose for which it is processed.


8.8 The Service Provider will take such steps as may be required to ensure that it complies with any
law in respect of transfer, storage, security and use of the personal information.


8.9 How long do we keep your information for? The time periods for which we keep your
information may vary according to the use or purpose attached to the information. Unless there is a
specific legal requirement requiring us to keep your information, however, we will not keep it for
longer than necessary for the purpose for which the information was collected or for which it is to be
processed.


8.10  When and where do we use cookies? - We allocate cookies during the registration process for
our services. These cookies will hold information collected during your registration and will allow us
to recognise you as a customer and provide you with the services you require.)


8.11  How can you refuse or opt out of cookies? Most browsers are set by default to accept cookies
automatically, but usually you can alter the settings of your browser to prevent automatic
acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to
receive cookies at all.)


9
Confidentiality

9.1  Any information or material sent to Service Provider will be deemed not to be confidential,
unless otherwise agreed in writing by the user and Service Provider.


10
Breach or cancellation by service provider


10.1  Service Provider is entitled without notice, in addition to any other remedy available to it at
law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such
user use of the Website and services, or to claim specific performance of any obligation whether or
not the due date for performance has arrived, in either event without prejudice to Service Provider’s
right to claim damages, should any user:


10.1.1  breach any of these Terms;
10.1.2  in the sole discretion of Service Provider, use the Website in an unauthorised manner; or
10.1.3  infringe any statute, regulation, ordinance or law.
10.2  Breach of these Terms entitles Service Provider to take legal action without prior notice to the
user and the user agrees to reimburse the costs associated with such legal action to Service Provider
on an attorney and own client scale.


11
Compliance with section 43(1) of ECT Act


In compliance with section 43(1) of the ECT Act, the following is noted:
11.1  Full name: Eight Degrees South
11.2  Registration number: 2019/127234/07
11.3  Physical address: Unit 2 + 3, 10 Stibitz Street, Westlake, Cape Town
11.4  Fax number: NA
11.5  Telephone number: 0767669842
11.6  Website address: www.eightdegreessouth.com
11.7  E-mail address: jodi@eightdegressouth.com
11.8  Names of office bearers: Jodi Lee Lawrence


12
Compliance with laws


You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use
of and access to this Website.


13
Notices

Except as explicitly stated otherwise, any notices shall be given by email
to jodi@eightdegreessouth.co.za, in the event of the Service Provider or to the e-mail address you
have provided to Service Provider (in your case), or such other address that has been specified.
Notice shall be deemed given 48 (forty eight) hours after an email is sent, unless the sending party is
notified that the email address is invalid. Alternatively, Service Provider may give you notice by
registered mail, postage prepaid and return receipt requested, to the address which you have
provided to Service Provider. In such case, notice shall be deemed given 7 (seven) days after the
date of mailing. You acknowledge that all agreements, notices or other communication required to
be given in terms of the law or these Terms may be given via electronic means and that such
communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or
communication actually received by a party shall be an adequate written notice or communication
to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.


14
General clauses


14.1  These Terms shall be governed in all respects by the laws of the Republic of South Africa as
such laws are applied to agreements entered into and to be performed within South Africa.


14.2  This Website is controlled, operated and administered by Service Provider from its offices
within the Republic of South Africa. Service Provider makes no representation that the content of
the Website is appropriate or available for use outside of South Africa. Access to the Website from
territories or countries where the content of the Website is illegal is prohibited. Users may not use
this Website in violation of South African export laws and regulations. If the user accesses this
Website from locations outside of South Africa, that user is responsible for compliance with all local
laws.


14.3  Service Provider does not guarantee continuous, uninterrupted or secure access to our
services, as operation of our Website may be interfered with as a result of a number of factors which
are outside of our control.


14.4  If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason,
such provision shall be struck out from these Terms and the remaining provisions shall be enforced
to the full extent of the law.


14.5  Service Provider’s failure to act with respect to a breach by you or others does not constitute a
waiver of our right to act with respect to subsequent or similar breaches.


14.6  You shall not be entitled to cede your rights or assign your rights or delegate your obligations in
terms of these Terms to any third party without the prior written consent of Service Provider.


14.7  No party shall be bound by any express or implied term, representation, warranty, promise or
the like not recorded herein, whether it induced the contract and/or whether it was negligent or
not.


14.8  The head notes to the paragraphs to these Terms are inserted for reference purposes only and
shall not affect the interpretation of any of the provisions to which they relate.


14.9  Words importing the singular shall include the plural and vice versa, and words importing the
masculine gender shall include females and words importing persons shall include partnerships and
corporate and unincorporated entities.

14.10  These Terms set forth the entire understanding and agreement between Service Provider and
you with respect to the subject matter hereof.

Container Ship Delays

Eight Degrees shall use all reasonable efforts to make prompt deliveries in a commercially reasonable manner. Delivery dates and estimates are, however, not guaranteed. Eight Degrees disclaims any liability or responsibility for any delayed deliveries and the buyer shall hold Eight Degrees harmless for the late delivery of a product and shall not be entitled to cancel any orders due to any delays. The buyer shall have no right to refuse delivery or acceptance on the basis that same is delayed.

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