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Website Terms & Conditions

Eight Degrees South (Pty) Ltd - Terms and Conditions

1. General Terms

1.1 Ownership: This website, www.eightdegreessouth.com, is owned and operated by 8 Degrees South (Pty) Ltd, a company registered in South Africa with a registered address at 55 Heron Park, Wildevoelvlei, Imhoff, Cape Town.

1.2 Acceptance of Terms: By accessing or using our website and services, including online shopping, you acknowledge that you have read, understood, and agree to be bound by these terms.

1.3 Amendments: We reserve the right to amend these Terms. Amendments will be effective upon posting on our website. Continued use after such posting constitutes acceptance of the revised terms.

1.4 Age Restriction: If you are under 18, you must have parental or guardian consent to agree to these Terms and make purchases.

1.5 Contact Information: For any queries or if you do not understand any part of these Terms, contact us at jodi@eightdegreessouth.co.za.

2. Website Use and Content

2.1 Changes and Availability: We reserve the right to modify, discontinue, or change any aspect of the Website, including prices and product offerings, without notice.

2.2 Accuracy of Information: We strive for accuracy but do not warrant the completeness, reliability, or accuracy of website information, including third-party information.

2.3 Usage Restrictions: You agree not to misuse the website content, engage in unauthorized access, or upload harmful or illegal content.

3. Terms of Sale

3.1 Handmade Products: Our products are unique and handmade, with natural variations and imperfections. We do not accept returns based on these characteristics.

3.2 Cancellation and Refund Request: You can cancel your order and request a refund within seven days of placing it. We understand that circumstances can change, and we're here to accommodate your needs. Refund Deductions: When processing a refund, please be aware of the following deductions from your refund amount:​

The direct cost of returning the goods to our warehouse.
Banking fees associated with the transaction.
Packaging expenses.


Refund Eligibility Period: It’s important to note that we can only consider refunds or store credits within the seven-day period following your order. Unfortunately, requests made after this period cannot be accommodated.

Non-Refundable Fees: Shipping and handling fees are non-refundable.

3.3 Risk and Benefit: All risk and benefit pass to you upon delivery.

3.4 Courier and Delivery Terms:

  • Insurance: Not included in product prices. A quote will be provided after order placement.

  • Handling Damaged Parcels: We'll replace damaged items or offer a refund/store credit after the insurance claim is processed.

  • Delivery Fee: Payable directly to the courier. You confirm the accuracy of delivery details upon accepting the courier quote.

  • Exclusions: Our insurance does not cover parcels collected by your chosen courier or in-person collections.

3.5 Sale and Pre-order Items: No returns, refunds, or exchanges for sale items and pre-ordered products.

3.6 Cancellation: Cancel within 24 hours of order placement for a refund minus banking fees.

4. Security and Privacy

4.1 Security Measures: We take necessary actions to ensure network security. Misuse of the website may result in legal action.

4.2 Privacy Policy: Your privacy is important. We collect and use personal information as outlined in our Privacy and Cookie Policy.

5. Intellectual Property

5.1 Ownership: All content on the website, including trademarks, logos, and text, is our property or used under license and is protected by intellectual property laws.

6. Limitations and Liability

6.1 Website Use: Use of our website is at your own risk. We are not liable for any loss resulting from information transmission or website use.

6.2 Indemnification: You agree to indemnify us against any claims arising from your misuse of the website or violation of these Terms.

7. Compliance and Jurisdiction

7.1 Legal Compliance: You must comply with all applicable laws in connection with your use of the website.

7.2 Governing Law: These Terms are governed by South African law.

8. General Provisions

8.1 Entire Agreement: These Terms constitute the entire agreement between you and us.

8.2 Severability: If any part of these Terms is held invalid or unenforceable, the remainder will continue in effect.

8.3 Waiver: Failure to enforce any part of these Terms is not a waiver of our rights.

8.4 Amendment: We may amend these Terms at any time by posting the revised version on our website.

9. Contact and Notices

9.1 Contact Details:

9.2 Notices: Notices should be sent to the above contact details and are deemed given 48 hours after email or 7 days after mailing.

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