top of page

Shipping Policy

At Eight Degrees South, we want to ensure a smooth delivery process for your furniture while addressing any concerns related to damages during transit. Here are the key points regarding our courier services and the associated terms and conditions:

 

Location Options:

 

Our warehouse is conveniently located in Westlake, Cape Town. We partner with reliable couriers for nationwide delivery. You can choose your preferred delivery option during checkout.

 

Dispatch Time:

 

We aim to dispatch your in-stock order within 24 hours of payment.

 

Cape Town In-Store Pickup:

 

Cape Town clients are welcome to collect their in-stock orders immediately after payment has been received.

Simply select the "In-Store Pickup" option during checkout to take advantage of this convenient choice.

Shipping Costs (Local/Cape Town):

  • Waybill Bag (up to 75km from our store): R50.00

  • Waybill Bag (100-160km from our store): R229.00

For furniture or multiple items that exceed the dimensions of a waybill bag, the following rates apply based on the distance from our store:

  • 0-30km from our store (fits in a Suzuki Carry payload): R400.00

  • 30-60km from our store (fits in a Suzuki Carry payload): R600.00

  • 60-100km from our store (fits in a Suzuki Carry payload): R800.00

If you are placing an order that exceeds three cubic meters or if you need a delivery to Cape Town, which is 100+ km away from our store, kindly request a delivery quote so we can provide you with accurate pricing. Our logistics manager will send you a payment link for easy payment via Snapscan, instant EFT, or credit/debit card. We do not add any extra fees to the delivery fee.

 

Estimated Courier Costs to Other Locations:

Johannesburg:

  • Waybill bag: R151.00

  • 60cm x 60cm x 60cm box: R330.00

  • 80cm x 80cm x 40cm box: R370.00

  • 60cm x 60cm x 85cm box: R422.00

  • 100cm x 100cm x 100cm: R1140.00

Durban:

  • Waybill bag: R151.00

  • 60cm x 60cm x 60cm box: R365.00

  • 80cm x 80cm x 40cm box: R415.00

  • 60cm x 60cm x 85cm box: R478.00

  • 100cm x 100cm x 100cm: R1345.00

Garden Route (Knysna, George, and Plettenberg Bay):

  • Waybill bag: R163.00

  • 60cm x 60cm x 60cm box: R356.00

  • 80cm x 80cm x 40cm box: R397.00

  • 60cm x 60cm x 85cm box: R448.00

  • 100cm x 100cm x 100cm: R1150.00

Hermanus:

  • Waybill bag: R124.00

  • 60cm x 60cm x 60cm box: R248.00

  • 80cm x 80cm x 40cm box: R274.00

  • 60cm x 60cm x 85cm box: R306.00

  • 100cm x 100cm x 100cm: R755.00

Environmentally-Conscious Packaging:

 

We support sustainability by using barely used second-hand boxes. If you require new packaging or your order is a gift, please inform us in advance, and a nominal charge for new packaging will apply.

 

Insurance Cost:

 

The prices listed on our website do not include insurance for your order. The insurance cost

is determined based on your order value, which we can assess once your order is placed. Rest assured, we’ll promptly provide you with an insurance quote, ensuring your shipment is fully covered from our warehouse to your delivery address.
 

Handling Damaged Parcels During Transit:

 

If, during transit, the courier damages your parcel, and the damaged item is in stock, we'll expedite the dispatch of a replacement as soon as the courier completes the insurance claim process. In cases where the exact item isn't available in our inventory, you'll have the option to receive a store credit for an alternative product or request a full refund. Please note that you'll receive your funds or store credit only after the insurance claim is processed by the courier company. The payment will be made to your account unless you prefer store credit.

 

Exclusions:

 

Our insurance coverage does not extend to parcels collected by a courier of your choice or when you opt to collect the item in person. We ensure a thorough inspection of parcels before dispatch and encourage both you and your courier to do the same upon collection. 

 

Delivery Fee:

 

We do not markup delivery fees but assist in arranging a quote directly sent to you, the client. The delivery fee should be paid directly to the courier since the service constitutes a direct agreement between you and the courier company. 

 

Acceptance of Quote:

 

By accepting the courier quote, you confirm that the provided delivery address, cost, insurance cost, and contact information are accurate. Any additional charges resulting from incorrect delivery information or delivery to the wrong premises will be billed directly to you, the client, by the courier company.

 

Updates and Tracking:

 

Once your order leaves our warehouse, please contact the courier for further updates, as the process is no longer within our control. However, we will make every effort to assist you in tracking your shipment and ensuring timely deliveries.

 

Acceptance of Terms and Conditions:

 

By placing an order with Eight Degrees South, you acknowledge and agree to adhere to these terms and conditions, including our policy on courier-related damages.Should you have any questions or need further clarification, please don't hesitate to reach out to us.

bottom of page