1. Dispatch Time
We aim to dispatch in-stock orders within 48 hours of receiving payment.

For Cape Town deliveries arranged through our own delivery team, we aim to dispatch within 24 hours of receiving payment for the delivery fee. Dispatch and delivery times are estimates and may vary depending on stock availability and delivery arrangements.

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2. Product Availability & Lead Times
In-stock items: Available for immediate dispatch, subject to processing.

Arriving soon: The estimated arrival date is noted in the product description or heading. These items have already been made and are on their way to our store.

Pre-orders, out of stock and custom-made products: Typically, allow 4–8 weeks for manufacturing and an additional 4–8 weeks for shipping. ​Depending on our manufacturing cycle, your order may be included in an earlier or later container, which may change the lead time.

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3. Pre-Orders, Custom Orders & Container Ship Delays
Pre-orders and custom-made items require a waiting period. Shipping timelines may be affected by factors beyond our control, including port congestion, customs delays, weather conditions and shipping line schedules. We will communicate material delays as soon as reasonably possible. Pre-orders and custom-made products are excluded from our voluntary online store change-of-mind return policy.

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4. Delivery Fees and Courier Quotes
A delivery fee applies to all deliveries. The applicable fee will be confirmed to the customer. ​We do not add a markup to third-party courier fees. We assist in arranging a quote, and the payment arrangements will be confirmed before delivery is booked. Where the courier invoices the customer directly, the delivery fee must be paid to the courier in accordance with its payment terms. By accepting a courier quote, you confirm that the delivery address, contact details and quoted service are correct. Any additional charges resulting from incorrect delivery information, a changed address or a failed delivery may be charged by the courier where applicable

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5. Cape Town In-Store Pickup
Cape Town customers are welcome to collect in-stock orders once payment has been received and the order is ready for collection. Simply select the “In-Store Pickup” option during checkout. Please wait for confirmation that your order is ready before arriving.

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6. Delivery Arrangements & Failed Deliveries
At the time of placing your order, our sales team will confirm the delivery arrangements with you.

Our own delivery team and courier partners generally deliver to the front pavement or another safe, accessible point. We do not deliver inside properties or hoist products over balconies, doors or railings unless this has been agreed in advance.

Delivery personnel may decline to proceed where there is a risk of injury or damage to the product or property.

If delivery has been arranged and paid for by the customer, but our driver is unable to complete the delivery at the scheduled time due to circumstances attributable to the customer, a second delivery fee will be charged.

Customers must provide accurate delivery details and advise us of any access restrictions, narrow doorways, stairs or other obstacles that may affect delivery.

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7. Delayed Delivery & Storage

At the time of placing your order, our sales team will confirm delivery arrangements with you. If you ask us to hold your order for later collection or delivery, the seven day return period still runs from the payment date and not from the delivery date. Where delivery or collection is delayed at the customer’s request, or where goods are placed into storage, the cooling off period will be deemed to have lapsed and the items will no longer be eligible for return or refund. In such circumstances, the customer agrees to hold the company harmless from any liability relating to the return or refund of the goods.

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Any applicable storage or insurance charges will be communicated in advance.​

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8. Terrazzo, Oversized & 150 cm (or Larger) Mirrors
Terrazzo products weighing over 30 kg per item, other products weighing 50 kg or more, and mirrors measuring 150 cm or larger cannot be delivered using our own delivery van due to weight limitations.

These items will be delivered by a specialised courier equipped to handle heavy or oversized products.

Where the courier invoices the customer directly, payment must be made in full before delivery. Insurance arrangements and applicable costs will be confirmed before the delivery is booked.​

Fragile items, such as glass and terrazzo, may require additional packaging or crating to ensure they are protected during delivery. If crating is required, an additional fee will apply. These costs are charged at cost, with no markup added by us.

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9. Online Checkout 

When checking out through our online store, you will be asked to select either In-Store Pickup or Request a Delivery Quote.

You may see an automatic pop-up displaying “Free Delivery” or “R0” during checkout. Please note that this is a system limitation and does not mean your delivery is free. The online store is unable to calculate delivery fees automatically, and a delivery fee applies to all deliveries. We work with trusted courier partners to secure the best available rates for deliveries nationwide. Once you have placed your order, we will obtain a delivery quote and send it to you for approval before arranging delivery.

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10. Insurance Costs
The prices listed on our website do not include separate transit insurance unless stated otherwise.

The insurance cost depends on the value of your order and the delivery arrangements. We will provide an insurance quote where applicable before the shipment is booked. Where insurance is available, the applicable terms, insured value and exclusions will be confirmed as part of the delivery arrangements.

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11. Handling Damaged Parcels During Transit

If your parcel arrives damaged, please notify us on the day of delivery and provide photographs of the damaged item and its packaging. All visible transit damage should be reported within one business day of delivery to allow us to investigate and assist with the courier's insurance claim.

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If the damaged item is in stock, we will arrange a replacement where appropriate. If the exact item is unavailable, we will discuss the available options with you. Please retain the original packaging until the matter has been resolved. Reporting damage within this timeframe helps us process claims as quickly as possible.

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We will handle the courier’s insurance claim on your behalf and keep you updated throughout the process. Please allow approximately 10 business days for the courier to process the claim.

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We recommend insuring all orders against damage or loss during transit. If you choose to decline the insurance offered, you acknowledge that the goods will be transported without that insurance cover and that you may be responsible for any loss or damage not covered by another applicable arrangement. No claim can be made under a transit insurance policy that was declined or not purchased.

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12. Customer-Arranged Courier/Self Collection
We inspect parcels before dispatch and encourage customers and their couriers to inspect the goods and packaging at collection. Customers arranging their own courier should confirm that the courier is suitable for the items being collected and check its insurance and handling arrangements. We do not offer insurance for self-arranged collection/delivery. 

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13. Updates & Tracking

Once your order has left our warehouse, we will provide you with a tracking link. Please use this link to track your delivery and contact the courier directly for updates, as the delivery is then handled by the courier. If you need any assistance, our team will be happy to help.

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14. Environmentally Conscious Packaging
We support sustainability by using good-quality, lightly used second-hand boxes wherever possible.

If you require new packaging or your order is intended as a gift, please let us know in advance. A nominal charge will apply for new packaging.

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For customers exporting goods via long-haul road freight, we strongly recommend new, double-walled boxes to reduce the risk of damage in transit.

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15. Returns & Exchanges 
For online store purchases, we offer a voluntary seven-day return period from the payment date for a refund or exchange.

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If you request that we hold your order for later collection or delivery, the seven-day period still runs from the payment date and not the delivery date.Where collection or delivery is delayed at the customer's request, or goods are placed into storage, this does not extend the voluntary return period. This does not affect any statutory cancellation or return rights that may apply.

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Please contact us before returning any item so that we can confirm the return arrangements.

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Refund Deductions
For voluntary change-of-mind returns, the following costs may be deducted where applicable and permitted by law:

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• Return shipping costs

• Banking or payment-processing fees

• Additional packaging expenses

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Any applicable deductions will be communicated before the return is finalised.

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Non-Refundable Fees
Original shipping and handling fees are not refundable for voluntary change-of-mind returns, subject to applicable law and the circumstances of the transaction.

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Exceptions to the Voluntary Refund Policy
We do not accept change-of-mind returns, exchanges or refunds for:

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• Sale items

• Pre-orders

• Custom-made orders

• Items already in transit 

• In-store purchases

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16. Natural Materials
Our products are made using natural materials and handcrafted processes. As wood continues to dry and settle, natural splits and cracks may occur. These are part of the material's character and natural evolution. No two pieces are exactly alike. Variations in colour, grain, texture and finish are to be expected and are a result of the handcrafted nature of our products.

We do not accept change-of-mind returns or exchanges based solely on natural variations or characteristics that are consistent with the product description. 

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Please note that the colours shown in our product photographs may vary slightly from the actual product due to differences in screen settings and display quality. If you would like to confirm a product's colour before purchasing, please visit our showroom or request an additional photograph from our sales team.

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17. Defective Goods
If you believe a product is defective, please notify us as soon as possible and provide details and photographs where available. We ask customers to report visible damage within three business days of receiving the item where possible. This helps us investigate the matter and arrange any courier claim, but it does not limit statutory rights.

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A manufacturing defect is an unintended fault or flaw in a product. We will assess the product and the circumstances of the claim, taking into account its description, agreed specifications and applicable consumer law.

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Where a product qualifies for a statutory remedy, we will provide the remedy required by law, which may include a repair, replacement or refund. We reserve the right to investigate claims and decline requests where a product does not qualify for a refund or other remedy under applicable law.

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Refunds will be processed within the applicable legal timeframe. Where no specific timeframe applies, we will advise you of the expected processing time.

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18. Cooling-Off & Cancellation Rights
We offer a voluntary cancellation period of 24 hours after placing an order, during which you may request cancellation and a refund. Banking or payment-processing charges may be deducted where applicable and permitted by law.

This 24-hour period does not replace or limit any statutory cooling-off or cancellation rights that may apply to online purchases or qualifying direct-marketing transactions.

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19. Goods Exported Outside South Africa
Our standard domestic returns process is intended for goods delivered within South Africa and does not cover goods exported outside of South Africa. Customers arranging export outside South Africa should contact us before placing an order to confirm the applicable delivery, insurance and returns arrangements.

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20. Showroom Purchases (In-store)
Customers are encouraged to inspect products on display in our showroom and confirm dimensions, colours and finishes before purchasing.

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Display items are sold in the condition disclosed to and accepted by the customer. We do not accept change-of-mind returns for display stock.

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This does not exclude any statutory rights relating to undisclosed defects or other non-compliance with applicable law.

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Please refer to our separate In-Store Returns & Refunds Policy displayed in our showroom.

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21. Store Credits & Vouchers
Store credits, gift cards and vouchers are valid for 24 months from the date of issue, subject to any longer period required by law. They can only be used in-store unless otherwise stated and cannot be exchanged for cash, except where required by law.

We reserve the right to stop issuing promotional store credits at any time. This will not affect valid existing credits or any rights protected by law. Store credit will not replace a cash refund or another remedy where applicable law requires a different remedy.

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22. Acceptance of Terms & Conditions
By placing an order with Eight Degrees South, you acknowledge that you have had the opportunity to review these terms and conditions. These terms must be read together with the applicable product description, quotation and delivery arrangements.

Nothing in these terms excludes or limits any consumer right that cannot lawfully be excluded or limited.

If you have any questions or require clarification, please contact Eight Degrees South. 

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23. Wood Products: Care, Maintenance & Outdoor Use

Our wood products are made from natural timber, which expands, contracts and may develop cracks or splits when exposed to changes in temperature, moisture, direct sunlight and other environmental conditions. If you choose to use a wooden dining table or other wood product outdoors, or in an area exposed to direct sunlight or extreme heat, it is your responsibility to ensure that the wood is appropriately sealed and maintained using a suitable product for the type of timber and its intended use. Wood should be regularly treated or nourished as recommended to help protect it from drying out and environmental damage.

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Failure to properly seal and maintain the wood, or exposing it to unsuitable outdoor conditions, may result in cracking, splitting, warping or other changes to the timber. Damage resulting from improper care, inadequate sealing or exposure to unsuitable environmental conditions will not be covered by our returns policy.

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